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Returns

Our goal at Pyramid is to design and provide high quality products. We understand that the following instances may occur: a product may not appear satisfactory to the buyer; the customer may have received an item containing a manufacturer's defect/damaged item; the customer may have received an incorrect product or received an error in the product(s) quantity. In light of the aforementioned occurrences, we have a "Product Return Policy" that will allow our valued customers to attain satisfaction by either receiving a replacement product or refund. To ensure a successful product return, all of the following terms and conditions must apply:

Defective Product:

  • Products must have been purchased directly from Pyramid Educational Consultants of Canada
  • Any product(s) to be in a defective or damaged form must be reported within 10 days of the Product's Date of Delivery* by contacting our Product Department at 1-888-732-7462.

Product Gross Error:

Any product(s) gross error/shortages must be reported within 10 days of the Product's Date of Delivery* by contacting our Product Department at 1-888-732-7462.

Product Returns & Exchanges:

At the customer's discretion, a replacement product or refund may be issued, excluding return and replacement freight charges. Please read the following criteria carefully to discern whether or not your product is eligible for an exchange and/or refund.

  • In order to either receive a product replacement/exchange or to have a refund issued, any product(s) that has been considered "undesired" must be reported to our Product Department within 30 days of the Product's Date of Delivery*. Exclusions will apply (Please see our complete list of non-returnable, Excluded Products).
  • Each undesired product must be returned to Pyramid in a Condition for Resale***, including all product components in the original packaging.
  • You will need to notify PEC Inc. of your return or exchange before shipping by contacting PEC Inc.’s office (1-888-732-7462).
  • Product returns from Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan must be delivered to PEC Inc.’s office within 14 days of contacting PEC Inc.
  • Product returns from the Northwest Territories, Yukon Territory, and Nunavut must be delivered to PEC Inc.’s office within 21 days of contacting PEC Inc.
  • Any returns sent without notifying our office will be refused and sent back at the customer’s expense.
  • Returns must be accompanied by original packing slip or invoice and returned to the address provided below.
  • Return products to:

Pyramid Educational Consultants of Canada
PO Box 851
Smiths Falls PO Main, ON, K7A 4W7

Remember to: contact 1-888-732-7462 to report any product(s) defects/damages.

*Product's Date of Delivery: This is the date that the shipment of products purchased from Pyramid reached your destination. We retain electronic records stating both the shipment and delivery dates and may provide proof of delivery upon customer’s request.

Excluded Products

Books

Media

Product Downloads

***Condition for Resale: When shipping the undesired item back to Pyramid, please be sure to be mindful of the potential damage that may occur while the returned item(s) is in-transit to our returns department. Please properly and carefully pack and protect the item(s) to prevent any potential damage that could occur during the shipping process. If an item is received and considered to be in a non-salable condition, the product(s) will be returned at the customer's expense.