Products & Ordering

No, our products that are used to implement the PECS protocol are used with individuals who have difficulty using speech as their primary mode of communication and those who need to augment their speech. Products that focus on visual supports, reinforcement, and activities/lessons are appropriate for both regular and special education learners.

Our products have been used with learners of all ages.

Yes. However, only a few selected products have the option to download a digital copy.

A link will be provided for a digital product download after a purchase has been made and payment has been received. The link will be located in "My Account" under order history. Select the order that includes the downloadable product.

You can watch a detailed tutorial video here.

Yes, the Schedule Pictures contain icons of activities that are commonly used daily in school, home and community settings; they come in one size. PECS 151 is a vocabulary picture set made up of items and activities learners most commonly request, as well as attributes and Sentence Starters. They are available in 2 different sizes: small and large

The book contains material on the following topics:

• The Way of Behaving
• What to teach: Functional Objectives
• Powerful Reinforcement Systems
• Communication and Social Skills
• Preventing and Reducing Contextually Inappropriate Behaviours
• Generalisation
• Designing Effective Lessons
• Specific Teaching Strategies
• Minimising and Correcting Errors
• Collecting and Analysing Data: The Why and How of Data Collection

Please contact our business office at 1-888-732-7462 and a customer care representative will be happy to assist you. Questions about products may also be emailed to canada@pecs.com.

Yes, please submit an original product/picture suggestion to development@pecs.com.

Yes, please submit your picture suggestions to development@pecs.com.

Most of our products can be seen in action by visiting the designated product page on this website or our YouTube Channel. Other products are demonstrated at many of our workshops. If you have further questions about products, email us at canada@pecs.com or call 1-888-732-7462.

An order can be placed via fax or web 24 hours a day, 7 days a week. Phone orders can be placed Monday-Friday 9:00 am - 5:00 pm, EST (excluding major holidays).

Visa, MasterCard, American Express, Cheque, or Purchase Order (PO) are accepted.  All monies should be in Canadian funds. Purchase Orders are accepted via fax, mail or email. To avoid order duplication on Purchase Orders, please choose only one method of submission.

Orders placed online will receive an email confirmation. Phoned, mailed, emailed or faxed orders will only receive confirmation if requested by the customer. Customers may also contact the business office to receive confirmation and/or check the status of their order by calling 1-888-732-7462.

International orders are accepted prepaid via phone, email or fax. Sorry, no purchase orders (POs) are accepted for international shipments. Taxes & Duties: The recipient of an international shipment may be subject to import taxes and duties, which are levied once a shipment reaches the designated country. Additional charges for custom clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. As customs policies vary widely from country to country, please contact your local customs office for further information.

If you are a tax exempt organisation and paying with a credit card, please complete an order form and submit to canada@pecs.com along with a copy of your tax exempt certificate, or contact the business office to place your order at 1-888-732-7462. 

Typically, orders will ship within 1-3 business days from the date the order was received. Please allow an additional 5-7 business days for standard delivery to Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan. Please allow an additional 10-14 business days for standard delivery to the Northwest Territories, Yukon Territory, and Nunavut. Shipping times may vary for international orders.

A replacement product or refund may be issued up to 30 days from the product delivery date, excluding return and replacement freight. Exclusions will apply. Please see Returns for our full Product Return Policy.

No, you do not need to have a customer account to purchase the Pics for PECS Download. However, an active email address is required. Once your order for the Pics for PECS Download is processed, you will receive an order confirmation via email that includes the product name, license key, number of activations and a download link. If you do have a customer account, this information may also be accessed by logging into your online customer account and going to Downloads or Orders on your Customer Dashboard as well.

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Yes, the entire Pics for PECS image collection (Pics for PECS Version 15) which includes over 3,400 images is available for download to your PC here.

Yes, Pics for PECS Version 15 Download is now available for Mac computers. macOS High Sierra (version 10.13.6) or higher is required. Access the macOS compatible installer here.

For Windows based computers Microsoft Windows 7 or higher is required. For macOS computers High Sierra (version 10.13.6) or higher is required. An internet connection is required during the product installation process.

One purchase of the Pics for PECS Version 15 Download includes 3 downloads and 2 activations. This allows for the product to be installed and used on up to two computers with a single License Key.

From start to finish the Pics for PECS Version 15 Download installation process will likely take 15-20 minutes to fully install the product on your personal computer. Please allow more time when installing to older computers.

Once your order is processed, you will receive an order confirmation via email that includes the product name, license key, number of activations and a download link. If you have a customer account, this information may also be accessed by logging into your online customer account and going to Downloads or Orders on your Customer Dashboard as well.

Installation Instructions for Windows Computers

• To start the installation process, click on the Download link.
• At the prompt click Save to download the executable zip file: PICSForPECSVersion15-zip. Allow the file to download.
• Once the download is successful, open the Downloads folder on your computer
• Double click on PICSForPECSVersion15-Canada.exe to run the executable file.
• The Pics for PECS Version 15 Download screen should appear. Click Next to run the program.
• The License Agreement screen should appear. To continue read the License Agreement and agree to the terms of the License Agreement by clicking I Agree.
• The installation directory option will appear asking you where you would like to install the Pics for PECS product on their computer. A default location will be presented based on your operating system and is what is recommend you choose.
• The Product Registration screen should appear. Enter your first name, last name, email address, and license key (the first name, last name, and email address entered must match what was used when placing your order)
• Click Next to install. It will likely take 5-10 minutes to install the Pics for PECS product.
• Once the installation is complete, click Finish. Pics for PECS Version 15 is now fully installed on your computer.
• To begin using Pics for PECS, go to the Start Menu on your computer, scroll to Pics for PECS Version 15 within the menu, and click on it to open the product files.

Installation Instructions for macOS Computers

• To start the installation process, click on the Download link.
• At the prompt click Save to download the executable zip file: PICSForPECSVersion15-zip. Allow the file to download.
• Once the download is successful, open the Downloads folder on your computer
• Double click on PICSForPECSVersion15-Canada.app to run the executable file.
• The Pics for PECS Version 15 Download screen should appear. Click Next to run the program.
• The License Agreement screen should appear. To continue read the License Agreement and agree to the terms of the License Agreement by clicking I Agree.
• The installation directory option will appear asking you where you would like to install the Pics for PECS product on their computer. A default location will be presented based on your operating system and is what is recommend you choose.
• The Product Registration screen should appear. Enter your first name, last name, email address, and license key (the first name, last name, and email address entered must match what was used when placing your order)
• Click Next to install. It will likely take 5-10 minutes to install the Pics for PECS product.
• Once the installation is complete, click Finish. Pics for PECS Version 15 is now fully installed on your computer.
• To begin using Pics for PECS, click on Go from the top toolbar and then click on Applications and look for Pics for PECS Version 15.

There are several ways to access your license key:

• Your license key is listed in your original online order confirmation email.
• If you are unable to locate your original online order confirmation email and have a customer account for our online product shop, the license key may be accessed via your online customer account. Once logged into your online customer account, click on Downloads or Orders. Your license key will be listed there.
• If you are unable to locate your original online order confirmation and do not have a customer account for our online product shop, you can access your license key by submitting the form at https://pecs-canada.com/lost-license/. Enter the email address you used to place your order for the Pics for PECS Download and click Email License Keys. You will receive an email from us with your license key.
• If you are still unable to access your license key, please contact our business office at 1-888-732-7462 or canada@pecs.com for further assistance.

If you do not have any more activations available, you will need to purchase the product again or uninstall the Pics for PECS Download from one of your current computers. To uninstall Pics for PECS on Windows go to your start menu and select Uninstall under Pics for PECS Version 15.  On macOS look for the Uninstall icon in the main program folder located in Applications. To access your Applications folder in macOS select Go from the top toolbar and then select Applications. Follow the prompts to uninstall this program from your computer.  Once uninstalled, an activation will be added back to your online account.  You should now be able to download and install Pics for PECS to another computer.

During the installation process, the Pics for PECS installer will attempt to connect to one of the IP addresses listed below. If the installer hangs or crashes during the installation process, please check that our IP list is whitelisted in your firewall/anti-virus programs. Once this issue is resolved, the installation process should run smoothly.

Pyramid Global IP List:

• 72.167.221.6
• 160.153.234.151
• 160.153.234.202
• 160.153.235.32
• 72.167.222.254
• 151.106.38.64
• 101.37.159.243